This is socialservices work at the full performance level. An employee in this classperforms a variety of counseling, referral, placement and/or adoptive functionsrelated to services for children and youth, adults and the aging, the homeless,or services to incarcerated individuals. Work may include performing casemanagement activities, assessing client and family needs, developing anappropriate service and/or treatment plan, developing group activities,providing on-going counseling and referral services and/or determiningappropriate placement actions. Work in this class differs from the next lowerlevel in that employees typically are assigned the more complex cases requiringthem to perform social service functions of an advanced nature involving moreindependent judgment and a significant understanding and application ofprofessional principles and departmental standards. Contact with individuals,their families, representatives of various private and public welfare agencies,representatives of professional and community groups, and the general public isof major significance to the work. Work is performed under the generalsupervision of a technical superior.

ALLOCATING FACTORS: (The followingconditions must be met for a position to be allocated to this class.)

1.The position must be responsible for full performance level counseling,referral, placement and/or adoptive functions related to services for childrenand youth, adults and the aging, the homeless, or services to incarceratedindividuals.

2.The position must be located in the Department of Human Services, Office ofSupportive Housing or the Philadelphia Prisons.



Performs theduties shown below in one of the specialty areas with members of the Englishlanguage speaking and designated non-English language speaking populations.

All Positions

Attendsperiodic staff and personal conferences; confers with superior on difficultproblems; prepares reports and correspondence; keeps records of all assignedcases.

Performsrelated work as required.

Correctional Positions

Conductsinitial needs assessment and elicits information to determine client'ssocio-economic, family, medical, employment, educational, emotional andcriminal justice background and history; reviews commitment and summary formsto ascertain accuracy and resolve problems; orients individuals withinstitution's policies and procedures, program alternatives, and assignedactivities; advises on, and recommends most appropriate rehabilitation andtreatment plan; reviews and discusses client's cases to identifyaccomplishments, deficiencies, and problems; evaluates individual's readinessto separate from program; develops recommenda­tions for after-care plan;participates in inmate disciplinary hearings.

Reviewsbackground information for individuals admitted to City's youth detentionfacility; orients individual and parents to rules and procedures and explainsthe judicial process; evaluates family relationships, interaction problems, andindividual's needs, interests, extent of motivation and patterns ofresponsibility; provides on-going individual or group counseling to meet needsand resolve problems during stay in facility.

Counselsindividual in dealing with and overcoming emotional problems; clarifiesrecommendations with appropriate treatment and rehabilitation personnel;contacts other social service agencies to aid inmate's family; prepares appropriatereports, forms, and documentation.

Children and Adult ServicesPositions

Performs avariety of counseling, referral, placement and/or adoptive services forassigned cases within respective program; conducts interviews with individualsrequiring agency services including requests for temporary shelter, placementof children or unusual and difficult social service cases; may make home visitsto families of emotionally disturbed and/or problem children; elicits data toascertain nature and extent of complaint, severity of problems, potentialdanger to individual, and/or facts and circumstances relevant to requests;reviews case record for client's and family's profile, socio-economic history,previous treatment and service experiences, and/or special problems and familyhistory, financial and social problems, individual perspectives andperceptions, attitudes and behavior and other factors; observes interactions ofclient, family members and peers; makes immediate decision as to eligibilityfor departmental services; obtains and evaluates social information concerningfamilies with unusual or chronic social service problems; contactsprofessionals and members of community to discuss history of case and serviceneeds.

Developsservice plan to provide a variety of social services referrals and to definegoals and objective; determines need for social, behavioral, medical and/orpsychological services; provides individual or family counseling as needed;makes referrals to a variety of support agencies; monitors individual andfamily progress, cooperation, and acceptance of services.

Plans for theappropriate placement of individuals in a temporary or permanent care program,facility or institution; interviews prospective applicants, clients andproviders; orients participants in program's goals and objectives, roles andresponsibilities of various parties, and legal ramifications; arranges for anymedical or psychiatric treatment prior to placement.

Monitors andevaluates activities of agencies contracted to provide a variety of socialservices; visits and inspects direct placement to evaluate progress, and/orproblems of client; prepares and discusses written evaluations of agency; findsalternative placement for client when warranted; recommends services providedto client by agency be terminated.

Initiatescourt action when appropriate and prepares necessary work.

Department of Human Services Positions Only:


Consults with SubjectMatter Experts (SMEs), Senior Learning Specialists, and Division staff toinform the development of a new training curriculum; conduct training needsanalysis for small teams and individuals; conducts training; implementinterventions to help individuals and small groups with guidance from theSenior Learning Specialist; partners with managers and Divisions to create,edit and produce training materials.

Practice Coach

Provides guidance to and mentorsprovider agency staff on case management; assists case managers in navigatingprograms and technological systems in the department; assists case managers innavigating court processes; provides technical assistance to provider agencystaff on required case documentation; conducts small group training; explainsand interprets report data and service history; conducts emergency clearancesusing electronic databases; assists with identifying resources.

Quality Visitation Reviewer

Visitshomes and meets with families to ensure that case documentation matches thefamily’s experience of services received.


CompletesFamily Finding and all other appropriate searches for extended family andsupports utilizing electronic searches and databases; schedules team decisionmaking meetings and invites all stakeholders to attend meetings; completes theinitial Family Information paperwork to identifyrelatives to notify about placement; engages families and explains thepurpose and importance of participating in the team meeting; attends the teammeeting and records notes and recommendations that will drive the practice.

Schedules teamingdecision making meetings.

Gathers information on,communicates with and schedules participants in the teamings.

Assists the PracticeSpecialist in preparation for each teaming; reviews any case documents such asthe current status of cases and service plans and gathers pertinentinformation; provides any necessary support to ensure that teamings occurtimely and successfully; tracks progress and maintains record of all teamings;prepares reports, forms, and correspondences as appropriate.

Philadelphia Juvenile Justice Services CenterAssignment

Performs above-mentioned duties anda variety of counseling and referral services for complex cases involvingjuvenile residents at the Juvenile Justice Services Center; acts as a liaisonfor residents by communicating with Court officers, probation officers,therapists, medical providers, families, educators and other social workagencies; administers assessments and screening instruments; documents casemanagement and assessments in file system; write court reports; ensures qualityof social work services provided to residents and implements best practices;completes training required under PA Code Chapter 3800.



·the principles, practices and techniques of socialservices work as applied to the assignment

·the laws, regulations and rules governing the provisionof social services to individuals within the assignment

·philosophy and objectives underlying social serviceswithin the assignment

·functions and resources of public and private welfare andrelated agencies in the assignment

·social factors which contribute to attitudes andbehaviors common to abandoned, neglected and/or dependent individuals

·current social, economic and health programs appropriatefor the population served

·theories, principles and techniques of working withindividuals with severe emotional, mental, and social problems

·the causes of social maladjustment and other socialfactors which necessitate the placement or institutionalization of children andadults

·the principles, practices, methods and techniques in thefield of social service planning

·social, environmental, economic and psychological factorsunderlying the breakdown of the family structure

·concepts and methods utilized in the prevention ofself-destructive behaviors

·English usage, spelling and grammar


·observe, recognize, analyze and report on individual'sbehavioral, attitudinal, emotional and social problems, and develop a plan fortheir resolution

·evaluate program quality and effectiveness as they relateto an individual's or a group's needs, recommending modifications whenappropriate

·establish rapport and cooperative relationships withindividuals with social and emotional problems

·employ tact and judgment in dealing with sensitive orpersonal problems and hostile attitudes

·plan and implement group activities based on the assessedneeds of participants

·establish and maintain effective working relationshipswith public and private social service officials, representatives of communityorganizations, associates and the general public

·prepare a variety of written reports

·present ideas effectively, both orally and in writing

·complete the Development of Trainer (DOT) coursepresented by the Pennsylvania Child Welfare Resource Center for the LearningSpecialist and Practice Coach assignments

·determine training needs for the Learning Specialistassignment

·develop and conduct training programs for the LearningSpecialist assignment

·complete staff trainings required by state regulationsfor positions in DHS assigned to the Philadelphia Juvenile Justice ServicesCenter

·usemedically reviewed and recognized Emergency Safety Physical Intervention (ESPI)techniques to physicallyrestrain youths as needed for Philadelphia Juvenile Justice Services CenterPositions only

  • Use personal computers and relevant software packages and applications
  • Use computer analytic tools, standard quantitative data collection tools, and qualitative interviews if required by assignment

·speak, read and write in a specified non-English languageand in English fluently for the Bilingual Specialty

MINIMUM ACCEPTABLETRAINING AND EXPERIENCE (The following statement representsthe minimum training and experience standards which will be used to admit orreject applicants for tests. Applications submitted by candidates for thisclass will be reviewed based on training and experience requirements asapproved on 9/19.)


Completion ofa bachelor's degree in social work, social services, sociology, psychology,criminal justice, behavioral health, public health, human services, human orchild development, education or a closely related field at an accreditedcollege or university.


Three years ofcasemanagement work experience that has beenaccrued after completion of the bachelor’s degree program performing a varietyof social services related to children and youth, adults and the aging, and/orcorrectional rehabilitation.


Any equivalentcombination of education and experience determined to be acceptable by theOffice of Human Resources, which has included a bachelor's degree as aneducational minimum.

NOTE: This note does not apply to careeradvancement or in-position promotion. A master's degree in Social Work may besubstituted for two years of experience.


Sufficienttraining and/or experience to be able to understand and speak fluently andclearly in English and the designated non-English language.


Ability tophysically perform the duties and to work in the environmental conditionsrequired of a position in this class, if required by work assignment.

Ability to physicallyrestrain youths using medically reviewed and recognized Emergency PhysicalSafety Intervention (EPSI) techniques in order to maintain safety and securityof self and residents until assistance arrives for Philadelphia JuvenileJustice Services Center positions only.

Ability to escort residents throughoutthe facility including corridors, and climbing up and down stairs as requiredfor Philadelphia Juvenile Justice Services Center positions only.


Possession ofa valid proper class motor vehicle operator's license as issued by theCommonwealth of Pennsylvania prior to appointment and during tenure ofemployment as a Social Work Services Manager 2, if required by work assignment.

Note:This is not a licensed social worker position.

Department of HumanServices Positions Only

Possession of Developmentof Trainer (DOT) certification by the Pennsylvania Child Welfare ResourceCenter coordinated through DHS university is required during tenure ofemployment as a Social Work Services Manager 2 for employees in the LearningSpecialist and Practice Coach assignments.

Philadelphia JuvenileJustice Services Center positions:

As mandated byPennsylvania Code Chapter 3800 governing Child Treatment Facilities,certification of completion of Crisis Intervention and Behavior Managementtraining within 120 days of appointment and recertification on an annual basisduring tenure of employment is required for the Philadelphia Juvenile JusticeServices Center positions.

Note:Child Protective Service Law requires FBI criminal history background check aswell as the PSP criminal history background check and Pennsylvania child abusebackground check as a condition of initial employment and during tenure ofemployment.

NOTE: If the FBI/Pennsylvania State Police criminalbackground checks reveal the existence of a disqualifying offense, additionaldocumentation must be submitted as required by the City of Philadelphia todetermine eligibility for appointment to or continued employment in the classunder the Child Protective Services Law.

Class Established: CSC - 1/53; Ad. Board- 2/53

Spec. Revision: CSC - 9/96; Ad. Board -11/96

CSC - 8/09; Ad. Board - 9/09

CSC - 11/09; Ad. Board - 12/09

CSC - 9/12; Ad. Board - 11/12

CSC – 6/15; Ad. Board – 6/15

Spec. Change: CSC – 11/15; Ad. Board– 12/15

Spec. Change:

CSC – 5/16

Ad. Board – 6/16

Latest Spec. Revision:

CSC – 7/19

Ad. Board – 9/19


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